Cancellation & Refund Policy

You can cancel Vendor Pro at any time from the billing page in your workspace. Cancelling stops future charges only: Pro features stay available until the end of the monthly period you have already paid for, and then your account returns to Vendor Standard.

• Cancelling never deletes anything. Your inventory, sales history, analytics and show history stay in your workspace.
• A cancelled account can still publish shows using show credits, one per show, on the Standard plan.
• You can restart Pro at any time; billing resumes from the restart date.

A show credit is only spent when a show listing is published. Before that — while the show is a request, or if the request is declined — the credit is untouched. If a show you published is cancelled by its organiser, the credit is returned to your balance automatically.

The Vendor Pro trial requires no card and creates no charge, so there is nothing to cancel: it simply runs out. You will not be billed when it ends.

Payments are processed by Stripe. We issue refunds in the following circumstances:

• A duplicate charge for the same subscription period.
• A Pro charge for an account that was cancelled before the period started and billed in error.
• A show pass for a show that was cancelled by its organiser and not rescheduled, where the automatic credit return does not suit you.

Outside these cases, charges for periods already used are not refunded — the access ran to the end of the period, which is what the charge was for. Refunds are returned to the original payment method; Stripe's timing applies, typically five to ten business days.

Write to support@cardflock.com from the email on the account, with the charge date and what happened. A person reads every one.